Multi-hospital health system
Lakeside Health System
6 months engagement
+18%
Collection rate improvement
+18%
Collection rate improvement
The challenge
Claims moved through disconnected teams and a growing backlog of unworked denials was eroding net collections. Leadership had no clear view of where revenue was being lost.
Our approach
- 01
Mapped the end-to-end claims workflow and removed hand-offs that delayed submission
- 02
Stood up a dedicated denial appeals team with payer-specific templates
- 03
Introduced weekly KPI dashboards for collections, denials and AR ageing
The results
- Net collections
- +18%
- Net collections
- Clean claim rate
- 96%
- Clean claim rate
- Time to results
- 2 qtrs
- Time to results